For an online casino to be good, it has to go through some tests. We focus on 7 criteria. These are payment solutions, security for players, customer service, casino bonuses and promotions, selection of games, ease of use and mobility and responsible gaming. Apart from these 7 criteria, we also check out the language of the entire site, design and the entirety of the non UK casino and what it offers. All our online casinos go through these tests so we only mention good casinos for our players.
1. Payment Methods
When it comes to depositing and withdrawing money at an online casino, there are many methods that you can choose from. Not all will offer every possible payment method out there, but there are several solutions and names worth noting. Online casinos usually offer one or more options for payment methods such as debit cards, e-wallets, cryptocurrency and bank transfers.
When you make deposits and withdrawals, you wonder about transaction fees, working days and the security around sending winnings. For casino deposits, this usually happens immediately, but here it can also depend on the amount you wish to deposit.
If you are going to make a casino withdrawal, this can take up to 1-5 working days, but some online casinos advertise the same day as well. This is very individual and also depends on the sum of the withdrawal. If you are in doubt, we recommend that you contact customer service where they will help you.
Many of the payment solutions you can choose from for deposits and withdrawals at an online casino will have a fee attached to them on their own. As a rule, they will not charge any kind of fee on top of this. It is a good idea to check this before you make any deposits or withdrawals.
Below you can see some of the best payment methods for casino players when it comes to deposits, withdrawals and transaction fees:
2. Security for Casino Players
One of the most important things is security for a casino player. Safe and secure places are quite easy to find, as long as you know what information to look for. The easiest things to look for are:
- License logo
- How many years of experience the casino has
- Customer service availability
- The call for responsible gambling
- The language on the page and in the support
- Available payment methods
If you check these points as soon as you enter a casino, you will quickly get an idea of whether the operator is reliable and safe or not.
Large parts of the security for the game operator itself and you as a player come from casino licenses. There are several different licenses that a casino can have, but the two biggest are MGA which stands for Malta Gaming Authority and CCGB which stands for Curacao Gaming Control Board.
3. Customer Service
We recommend online casinos with free support service, this includes the website’s FAQ (frequently asked questions) are in, together with game rules and the casino’s rules and conditions. It contributes to a more open attitude and all the information and communication between the casino and the casino player is clear and transparent. Below you can see the various support contact methods you can use at the casino:
- Live chat: Direct conversations with customer support via chat on the casino’s website.
- Email: Send questions or concerns to customer support via email.
- Telephone: Call customer support for immediate assistance.
- Contact form: Fill out an online form with questions or inquiries and wait for a response.
- FAQ Section: Search for answers to common questions in the casino’s FAQ section.
- Social media: Some casinos also offer customer support via social media platforms such as Facebook or Twitter.
Should problems ever arise, either with playing, deposits, bonuses or withdrawals, it should be easy and quick to get help from the casino’s customer support team. It is necessary to have a support team players can turn to should this be necessary.
4. Casino Bonuses & Promotions
Non GamStop casinos often offer a varied selection of welcome bonuses. This can be anything from free spins, free money, doubling of deposits and free rounds. Before you as a player accept any form of casino bonuses, offers and promotions, it is important to carefully read all terms and conditions. The most important thing to familiarize yourself with when it comes to casino bonuses is the terms and conditions.
5. Terms & Conditions for Turnover of a Casino Bonus
When you as a player accept a bonus, there will normally be a turnover requirement that must be met. By wagering requirements, we mean how much you have to play with the bonus money before it is converted into real money and can then be withdrawn. The most common turnover requirement for casino bonuses is 35x the amount. This means that you have to play through the bonus money 35 times before it is converted into real money.
It is important to note that the bonus money is always played last if you have both bonus money and your own money in the gambling account. Also, remember that you do not get progression on the turnover requirement while you use your own money to play.
When you get a bonus, you usually also have a deadline to convert this bonus. It can be anywhere from 1 day to 90 days. This depends entirely on the casino and the bonus you choose.
In all simplicity, a casino bonus is an offer that the casinos give to you as a player for you to set up an account with them and in the long run play for real money. The more free money you get with low turnover, the better the bonus.